As you may know, the new European Regulation on the protection of personal data (PDPR) came into force in May 2018. This regulation, which strengthens data protection for the citizens of the European Union, allows individuals to be informed about the use of their personal data, and to control it by giving their consent or opposition to the processing of data concerning them.
Aware of our responsibility and for the sake of transparency, Akena Hotel Troyes La Chapelle Saint Luc*** has taken all measures to ensure that the use of your data respects your privacy. We have also put in place all means to ensure the confidentiality of your personal data and access to your data is strictly limited.
Personal data is information that we collect in order to identify you:
Your contact details: surname, first name, address, age, postal and e-mail addresses, telephone numbers,
Personal information : date of birth, your country…
Some financial information : your credit card number for bookings or transactions.
Your preferences: choice of room, cultural or other interests…
Your personal data can only be accessed by various internal departments of our company.
The processing of personal data may consist of collecting, recording, organising, archiving, modifying, deleting, adding, exporting, consulting, processing or communicating.
We use your personal data only to the extent necessary and on some occasions :
To contact you,
To ensure the processing of your requests,
To ensure the execution of our services,
To manage the booking of accommodation requests
To check the validity of the information required for payment,
To send you our news, special offers and other information.
To answer your requests, complaints or disputes
To secure the payments you make
To prevent fraud
To draw up our accounting documents
To optimise our products and services
To personalise our offers, etc.
We only keep your data as long as it is required for processing or in accordance with legal and fiscal obligations.
We undertake not to sell, rent, transfer or give third parties access to your data without your prior consent, unless we are obliged to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of the rights of defence, etc.).
However, if you no longer wish to receive our information or intervene in any way whatsoever on your personal data, you have the following rights:
To exercise these rights, simply notify us at the following address: Akena Hôtel Troyes, 10 rue de l’Orme de la Croix, 10600 La Chapelle-Saint-Luc, or at the following e-mail address: email@example.com. We will respond to your request as soon as possible and will do what is necessary in order to respect the trust you place in us.
The information collected is anonymous and does not allow us to identify you. We use this information to optimise our offers, to improve our services and your browsing, to offer you relevant and targeted advertising, to provide you with additional functionalities. We also use this information for statistical purposes, to evaluate the performance of our website, to determine the number of times a page is consulted or to know the audience of our site.
To respect your privacy, we do not associate your cookies with any information enabling you to be identified. Cookies do not in any case make it possible to know your address, date of birth, telephone number or any other information enabling you to be identified.
We are fully committed to implementing the appropriate technical and organisational measures to protect your Personal Data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access to such data.